We will answer any questions you may have about our online art sales and service right here.
Salome Art Venture works together with Re-Art (www.re-art.com) and is experienced in packing and shipping art quickly and safely around the world. All artworks are thoroughly packed and checked before they go on transport.
Almost all of our domestic and international shipments are done with FedEx and include Track & Trace. You receive an email with a tracking number and can check the status of your artwork in your account.
We guarantee that you receive an artwork in perfect condition. Our shipments are fully insured. Should damage occur during transport please contact us immediately. We will send you a replacement artwork and will start the damage claim with the logistics company.
Because Salome Art Venture sells a wide variety of artworks and items we do not have standard delivery dates or order processing times. A lot of the artworks are made-to-order and customers can select custom finishes with varying production times.
Unframed prints are usually shipped within 4 working days. stretched or framed artworks within 12 working days. Books are typically delivered within one weeks. We ship almost all of our artwork via FedEx with track and trace and shipment to your destination usually only takes a couple of days.
We currently ship to almost anywhere in the world, with the exception of the following countries:
At the moment we accept only payments via PayPal.
You can buy artwork directly from our website. Should you want or require assistance you can always contact us by email or call us during business hours.
You do not need to pay any customs duties or import taxes on shipments to the US or to Euro countries.
Shipments to the rest of the world may or may not be subject to import taxes or customs fees collected by your government. These charges are mandated by the destination country and will often be collected by the shipping courier at the time of delivery. We cannot predict or avoid them. All information needed for customs processing is contained on your package’s shipping label.
We provide a lifelong guarantee on the quality of our Certified art Giclee™ prints provided that they have not been damaged or mishandled by the customer and displayed onder normal conditions.
Our Certified Art Giclees™ are therefore often seen as the originals and we treat them as such. All our Certified Art Giclees prints are strictly controlled limited-editions, carefully created with the artist and Re-Art, Fine Art Printing & Editions.
All our Certified Art Giclee prints are signed, numbered and checked by the artist. They come with a Certificate of Authenticity signed by the artist and master and give a long live guarantee.
If you feel the quality of your artwork has deteriorated, please contact us.
Before we pack an artwork we inspect it extensively. In the unfortunate event that your order arrives damaged though we ask you to do the following:
If the carrier arrives with your order and you can see directly from the damaged packaging that your artwork is damaged too, we ask you to please not accept the artwork from the carrier. Please contact us as soon as possible and we will send a replacement artwork free of charge. We will also handle everything with the carrier.
If you notice that your artwork is damaged after unpacking, take a couple of digital photos of the item and one of the shipping container it arrived in. Send us a message and those photos via our email and we will get back to you within a day to arrange a refund or replacement.